What to do if a product arrives defective
How to accept a delivery, what to photograph, which documents to preserve and when an independent examination is needed.
Articles on product faults and defects
What to do if a product arrives defective, how to tell whether it is defective, and how to document delivery, completeness, signs of use and nonconformity to description.
Is it defective or not? How to tell
Why appearance alone does not always show whether something is a defect, an acceptable condition, delivery damage, a result of use or an installation error.
How to document delivery damage
Packaging, photos, video, inspection record, courier, transport company, time limits and evidence of the product's condition at receipt.
Manufacturing defect or damage from use
Indicators that help distinguish a manufacturing defect from improper use, dropping, opening, repair or wear.
Incomplete product: what to do
How to check completeness against the instructions, specifications, product listing, packing list and order documents.
Product does not match the description
How to compare a product with its listing, contract, specifications, technical specifications, photos, model, labeling and characteristics.
Examination of returned products for businesses
How a company can assess a return: condition, signs of use, completeness, packaging, substitution and damage.
What a specialist opinion on a product includes
Opinion structure: subject, documents, inspection, photographic documentation, indicators, defects, cause analysis and conclusions.
Missing product components: how to document missing parts
Read →Two identical products with different damage: arranging a comparison
Read →Inquiry
A product has arrived, and you are unsure whether it is defective?
Send photos of the product, packaging, labeling and defect, purchase documents, contract, specifications, product listing, correspondence or the seller's report. We will initially determine which questions can be put forward for examination.
- whether the product has a shortcoming;
- whether it is a manufacturing defect, delivery damage, a result of use or an acceptable condition;
- whether the product conforms to the description, contract, technical specifications and stated contents;
- which format to choose: inspection record, specialist opinion or review.