Questions for product examination

Search questions

Presence and nature of a shortcoming

01Presence and nature of a shortcomingDoes the product have a shortcoming on the inspection date?

02Presence and nature of a shortcomingHow do the defects found manifest themselves?

03Presence and nature of a shortcomingDoes the shortcoming affect the ability to use the product for its intended purpose?

04Presence and nature of a shortcomingWhich indicators distinguish a defect from an acceptable condition?

05Presence and nature of a shortcomingCan the defect be examined from the photographs provided?

06Presence and nature of a shortcomingWhat data are needed to establish the nature of the shortcoming?

Cause

07CauseWhat are the possible causes of the defect found?

08CauseAre there signs of a manufacturing origin of the shortcoming?

09CauseAre there signs of transport damage?

10CauseCould the defect have arisen during storage, assembly, installation or use?

11CauseWhich product changes could affect the conclusion about its cause?

12CauseCan the time the shortcoming arose be determined from the available materials?

Delivery and packaging

13Delivery and packagingWhat is the condition of the packaging and product in the inspection provided?

14Delivery and packagingAre there signs of mechanical impact on the packaging and contents?

15Delivery and packagingDo the packaging and product damage correspond in location?

16Delivery and packagingAre the delivery record, photos and video sufficient to assess the condition at acceptance?

17Delivery and packagingWhich indicators could have arisen after handover to the recipient?

18Delivery and packagingWhich documents are needed to distinguish transport damage from a pre-existing defect?

Completeness and conformity

19Completeness and conformityDo the actual contents match the order terms?

20Completeness and conformityDoes the product match the specified model and labeling?

21Completeness and conformityAre there discrepancies with the product listing, contract or specifications?

22Completeness and conformityDo the packaging and instructions correspond to the product delivered?

23Completeness and conformityWhich components are missing or substituted?

24Completeness and conformityAre the documents sufficient to verify the stated characteristics?

Signs of use and returns

25Signs of use and returnsAre there signs that the product has been used?

26Signs of use and returnsAre there signs of repair, opening or parts replacement?

27Signs of use and returnsHow well preserved are the labeling, seals and packaging?

28Signs of use and returnsCan signs of trying on, inspection and prolonged use be distinguished?

29Signs of use and returnsDoes the returned product's condition match its description at sale?

30Signs of use and returnsWhich limitations arise from incomplete information about storage and return?

Methodology and review

31Methodology and reviewIs the object's condition fully described in the report provided?

32Methodology and reviewAre the inspection and testing methods used substantiated?

33Methodology and reviewHave alternative causes of the defect found been considered?

34Methodology and reviewAre the photographs, inspection record and conclusions consistent with one another?

35Methodology and reviewHave supply and use documents been considered?

36Methodology and reviewCan the questions raised be answered within the specialist's competence in product examination?

For a review

37For a reviewAre the shortcoming itself and its established cause distinguished?

38For a reviewHave information about use, storage and previous repairs been considered?

39For a reviewAre conclusions supported by specific indicators and examination results?

40For a reviewDo the findings address the questions posed?

41For a reviewAre the source materials and limitations of the examination described sufficiently?

42For a reviewCan the course of the examination be checked from the report's text and appendices?

43For a reviewAre the analytical section and final findings consistent?

44For a reviewAre established facts distinguished from assumptions?

45For a reviewHave significant alternative explanations been considered?

46For a reviewWhich deficiencies may affect the report's validity?

These formulations are a starting point. Questions are refined according to the objects, available materials and the expert's competence.

How to select questions

Specify the product, model, when the defect was discovered, packaging condition and delivery and use history. These examples must be tailored to the specific task.

Limits of conclusions

Product examination does not replace technical, chemical, sanitary or laboratory examination where the cause cannot be established without it. The competent authority determines the legal characterization of the dispute and assesses the evidence.

Discuss a product examination

Describe the task and questions that need to be answered. Provide contact details for a reply; the terms of the particular service are agreed separately.

What needs to be establishedYou are contacting us asYour nameContact phone number or email *Product typeBriefly describe the problem *Attach photos, video, contract, receipt, technical specifications, refusal or report I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only the materials needed; where possible, conceal unnecessary data about other people.

Leave blank

Before inspection, preserve the product, packaging, labeling, tags, components, receipt, contract, correspondence and photos and video of receipt where possible.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.

Questions for the expert

Presence and nature of a shortcoming

Cause

Delivery and packaging

Completeness and conformity

Signs of use and returns

Methodology and review

For a review

How to select questions

Limits of conclusions

Discuss a product examination