Useful information

What to prepare for examination

The product, packaging, photos, receipt, description, correspondence and documents relevant to the task.

For the first enquiry

Overall product photographs and close-ups of the defect.
Photos of packaging, seals, labeling and contents.
Receipt, order, contract, delivery note or delivery record.
Product listing, description, specifications, instructions and warranty documents.
Correspondence and formal claim, if relevant to the dispute.
Seller's or service center's report for review.

Before inspection

Where possible, preserve the product and packaging in their current condition. Do not repair or disassemble the object before agreeing on inspection. Redact other people's unnecessary personal data from files. When transferring files, confirm your right to provide them for review.

Terms for submitting materials

Discuss a product examination

Describe the task and questions that need to be answered. Provide contact details for a reply; the terms of the particular service are agreed separately.

What needs to be establishedYou are contacting us asYour nameContact phone number or email *Product typeBriefly describe the problem *Attach photos, video, contract, receipt, technical specifications, refusal or report I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only the materials needed; where possible, conceal unnecessary data about other people.

Leave blank

Before inspection, preserve the product, packaging, labeling, tags, components, receipt, contract, correspondence and photos and video of receipt where possible.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.