Defective or not
Expert product inspection where, after delivery, purchase, installation or use, it is unclear whether the issue is a manufacturing defect, damage, signs of use, incorrect assembly or an acceptable condition.
from RUB 20,000
Product defect examination services
Product assessment: whether it is defective, defects, causes, delivery damage, signs of use, completeness, packaging, labeling and conformity to description and documents.
Product examination after delivery
Product assessment after delivery: damage, chips, dents, signs of opening, missing components, compromised packaging and nonconformity to the order and description.
from RUB 20,000
Examination of product defects
Recording and description of defects: cracks, chips, deformation, scuffing, repair traces, incorrect operation, missing components and other signs of shortcomings.
from RUB 25,000
Cause of a defect
Establishing the probable cause of a shortcoming: manufacturing defect, transport damage, improper use, installation error, storage, natural wear or external impact.
from 30 000 ₽
Product quality assessment
Product quality assessment using visible indicators, documents, contents, packaging, labeling, description, product data sheet, instructions and contract terms.
from RUB 20,000
Product does not match the description
Comparison of the product actually received with its listing, contract, specifications, technical specifications, photos, description, model and characteristics.
from RUB 25,000
Missing product components
Examination of delivery contents: missing elements, substituted components and nonconformity to the instructions, specifications, packing list and order terms.
from RUB 20,000
Delivery damage
Assessment of damage that may have arisen during transport: packaging, impact marks, dents, chips, cracks, deformation and the product's condition at receipt.
from RUB 25,000
Signs of product use
Establishing signs of prior use, repair, opening, assembly, operation, wear, soiling, scuffing, installation or return.
from RUB 25,000
Examination of returned products
Assessment of a product returned by a buyer: condition, completeness, packaging, signs of use, damage, substitution or repair, and the cause of the reported defect.
from 30 000 ₽
Examination of a batch of goods
Batch inspection for businesses: sample-based or full checks of defects, labeling, packaging, completeness, condition and the batch's conformity to documents.
from RUB 40,000
Product inspection record
Preparation of an inspection record with photographs: appearance, packaging, labeling, completeness, damage, defects, condition and product comments.
from RUB 15,000
Specialist opinion on a product
Written specialist opinion on the presence of shortcomings, defect characteristics, probable cause, condition, completeness and conformity to documents.
from RUB 35,000
Review of a product examination report
Review of a seller's, service center's, expert's or specialist's report: inspection completeness, substantiation of conclusions, methodology, documents, defects and causation.
from RUB 25,000
Product examination for consumers
Assistance for buyers when a store, marketplace or service center believes there is no defect or that it arose through the consumer's fault.
from RUB 25,000
Product examination for companies
Assistance for sellers, suppliers, manufacturers, online stores and marketplace sellers in disputes about product quality, returns, supply or damage.
from 30 000 ₽
Examination under a supply contract
Product examination in business-to-business disputes: quality, assortment, completeness, packaging, labeling, condition and contractual conformity.
from RUB 35,000
Product examination for procurement
Assessment of supplied goods for acceptance, procurement, Federal Laws No. 44-FZ/223-FZ and contracts: conformity to technical specifications, specifications, the contract, packaging and labeling.
from RUB 35,000
Inquiry
A product has arrived, and you are unsure whether it is defective?
Send photos of the product, packaging, labeling and defect, purchase documents, contract, specifications, product listing, correspondence or the seller's report. We will initially determine which questions can be put forward for examination.
- whether the product has a shortcoming;
- whether it is a manufacturing defect, delivery damage, a result of use or an acceptable condition;
- whether the product conforms to the description, contract, technical specifications and stated contents;
- which format to choose: inspection record, specialist opinion or review.