What is included
Examination of delivery contents: missing elements, substituted components and nonconformity to the instructions, specifications, packing list and order terms.
The examination uses the product, photographs, video, packaging, labeling, components, purchase documents, contract, technical specifications, specifications, product listing, formal claim, seller's response or service center's report.
What is checked
- presence and nature of a shortcoming;
- location and description of the defect;
- probable cause;
- traces of delivery, impact, dropping, opening, repair, use or installation;
- completeness, packaging, tags, seals and labeling;
- conformity to the contract, description, technical specifications, specifications and product listing;
- whether an additional specialist in a relevant field or laboratory examination is needed.
What to provide
- the product and packaging in their current condition;
- photos and video of the defect;
- receipt, order, contract and delivery note;
- product description, listing, specifications or technical specifications;
- instructions, warranty card and product data sheet;
- correspondence, formal claim, seller's response or service report;
- if supplied as a batch, batch documents and a selection of objects.
Pricing
from RUB 20,000. The final fee depends on product type, number of objects, defect complexity, need for an on-site visit, document volume, number of questions and final document format.