Defective or not
Expert product inspection where, after delivery, purchase, installation or use, it is unclear whether the issue is a manufacturing defect, damage, signs of use, incorrect assembly or an acceptable condition.
from RUB 20,000
Product quality examination
Is it defective?
Let’s examine
the signs.
Expert product examination when goods have been delivered, handed over, returned or supplied and you are unsure whether the issue is a manufacturing defect, delivery damage, signs of use, an installation error, missing components, nonconformity to description or an acceptable condition.
Before work begins
The defect must be assessed against the conditions of use.
Prepare the product itself, receipt, repair documents and photographs. State when the shortcoming appeared and how the item was used.
Choose questions for the expert ↗Procedure
What to do if you have concerns about a product
The key is to record the product, packaging, documents and defect indicators rather than rely on verbal arguments. Examination helps distinguish manufacturing defects from delivery damage, use, incorrect assembly, substitution, wear or nonconformity to description.
Preserve the product and packaging.
Do not discard the box, film, labeling, tags, seals, instructions, components or delivery documents.
Do not discard the box, film, labeling, tags, seals, instructions, components or delivery documents.
Take photos and video.
The product's overall appearance, defect close-ups, packaging, labeling, completeness, unpacking, signs of damage and product operation.
The product's overall appearance, defect close-ups, packaging, labeling, completeness, unpacking, signs of damage and product operation.
Gather documents.
Receipt, order, contract, specifications, technical specifications, product listing, delivery note, delivery record, warranty, correspondence, seller's refusal or service report.
Receipt, order, contract, specifications, technical specifications, product listing, delivery note, delivery record, warranty, correspondence, seller's refusal or service report.
Do not remedy the defect before inspection.
Repair, assembly, opening, cleaning, removal and parts replacement may alter indicators and make it harder to establish the defect's cause.
Repair, assembly, opening, cleaning, removal and parts replacement may alter indicators and make it harder to establish the defect's cause.
Services
A broad range of product examinations
Product examination after delivery
Product assessment after delivery: damage, chips, dents, signs of opening, missing components, compromised packaging and nonconformity to the order and description.
from RUB 20,000
Examination of product defects
Recording and description of defects: cracks, chips, deformation, scuffing, repair traces, incorrect operation, missing components and other signs of shortcomings.
from RUB 25,000
Cause of a defect
Establishing the probable cause of a shortcoming: manufacturing defect, transport damage, improper use, installation error, storage, natural wear or external impact.
from 30 000 ₽
Product quality assessment
Product quality assessment using visible indicators, documents, contents, packaging, labeling, description, product data sheet, instructions and contract terms.
from RUB 20,000
Product does not match the description
Comparison of the product actually received with its listing, contract, specifications, technical specifications, photos, description, model and characteristics.
from RUB 25,000
Missing product components
Examination of delivery contents: missing elements, substituted components and nonconformity to the instructions, specifications, packing list and order terms.
from RUB 20,000
Delivery damage
Assessment of damage that may have arisen during transport: packaging, impact marks, dents, chips, cracks, deformation and the product's condition at receipt.
from RUB 25,000
Signs of product use
Establishing signs of prior use, repair, opening, assembly, operation, wear, soiling, scuffing, installation or return.
from RUB 25,000
Examination of returned products
Assessment of a product returned by a buyer: condition, completeness, packaging, signs of use, damage, substitution or repair, and the cause of the reported defect.
from 30 000 ₽
Examination of a batch of goods
Batch inspection for businesses: sample-based or full checks of defects, labeling, packaging, completeness, condition and the batch's conformity to documents.
from RUB 40,000
Product inspection record
Preparation of an inspection record with photographs: appearance, packaging, labeling, completeness, damage, defects, condition and product comments.
from RUB 15,000
Specialist opinion on a product
Written specialist opinion on the presence of shortcomings, defect characteristics, probable cause, condition, completeness and conformity to documents.
from RUB 35,000
Review of a product examination report
Review of a seller's, service center's, expert's or specialist's report: inspection completeness, substantiation of conclusions, methodology, documents, defects and causation.
from RUB 25,000
Product examination for consumers
Assistance for buyers when a store, marketplace or service center believes there is no defect or that it arose through the consumer's fault.
from RUB 25,000
Product examination for companies
Assistance for sellers, suppliers, manufacturers, online stores and marketplace sellers in disputes about product quality, returns, supply or damage.
from 30 000 ₽
Examination under a supply contract
Product examination in business-to-business disputes: quality, assortment, completeness, packaging, labeling, condition and contractual conformity.
from RUB 35,000
Product examination for procurement
Assessment of supplied goods for acceptance, procurement, Federal Laws No. 44-FZ/223-FZ and contracts: conformity to technical specifications, specifications, the contract, packaging and labeling.
from RUB 35,000
Who it is for
Who benefits from a defect examination
- For buyers:
understand whether a shortcoming is a defect and prepare a position for a return, exchange, repair, formal claim or litigation. - For sellers:
assess returned products and identify signs of use, damage, substitution, repair or improper use. - For suppliers and businesses:
check a batch's completeness, quality and conformity to the contract, technical specifications, specifications, labeling and packaging. - For marketplace sellers:
record the return's condition, packaging, contents, signs of use, damage, substitution and the cause of the complaint.
Main result: a clear expert conclusion about the indicators present in the product and their possible causes, rather than a promise to “get your money back”.
Questions
Possible questions
- On the presence of a defect:
Does the product have a shortcoming, how does it manifest itself, and does it affect use of the product for its intended purpose? - On the cause:
Is the defect a manufacturing defect, or did it arise during transport, storage, use, installation, repair or through external impact? - On conformity:
Does the product conform to the description, contract, specifications, technical specifications, labeling, packaging and stated contents? - On signs of use:
Are there signs of prior use, repair, opening, substitution, incorrect assembly, dropping, liquid damage or wear?
Pricing
Indicative costs
| Defective or not | from RUB 20,000 |
| Product examination after delivery | from RUB 20,000 |
| Examination of product defects | from RUB 25,000 |
| Cause of a defect | from 30 000 ₽ |
| Product quality assessment | from RUB 20,000 |
Articles
Detailed materials
What to do if a product arrives defective
How to accept a delivery, what to photograph, which documents to preserve and when an independent examination is needed.
Is it defective or not? How to tell
Why appearance alone does not always show whether something is a defect, an acceptable condition, delivery damage, a result of use or an installation error.
How to document delivery damage
Packaging, photos, video, inspection record, courier, transport company, time limits and evidence of the product's condition at receipt.
Inquiry
A product has arrived, and you are unsure whether it is defective?
Send photos of the product, packaging, labeling and defect, purchase documents, contract, specifications, product listing, correspondence or the seller's report. We will initially determine which questions can be put forward for examination.
- whether the product has a shortcoming;
- whether it is a manufacturing defect, delivery damage, a result of use or an acceptable condition;
- whether the product conforms to the description, contract, technical specifications and stated contents;
- which format to choose: inspection record, specialist opinion or review.