Questions and answers
Answers about inspection, delivery, defects, fees and how to contact us.
Materials and inquiries
Where should I start?
Describe the product, defect and circumstances of its discovery; attach photographs and relevant documents.
Can a defect be identified from photos?
Sometimes photographs help assess the task, but a conclusion may require direct inspection.
Is the product needed for examination?
It depends on the questions and available materials; the need for inspection is agreed after a preliminary assessment.
What should I do with the packaging?
Keep it, the labeling, seals and components until inspection arrangements are agreed.
Can the product be repaired before inspection?
Repair may alter defect indicators; agree on recording the condition first.
Can a product be assessed after delivery?
Yes, taking documents, packaging, photos and the time damage was discovered into account.
Do you examine technical malfunctions?
The need for an electrical, software or other examination in a relevant field is determined separately.
Can the opinion be used in court?
The document type and questions are agreed; the court determines its admissibility and evidential weight.
Can I order a review?
Yes, send the full opinion and the available source materials.
Can I provide another person's documents?
Only with an applicable legal basis and authority; redact unnecessary information.
How much does an examination cost?
Indicative fees are on the pricing page; the final fee depends on the assignment.
How is the result delivered?
The Order Invoice specifies the paper or electronic format.
When is the product returned?
Return arrangements are agreed before the object is handed over.
How long is an enquiry retained without a contract?
No more than 90 days from the last substantive message or conversation, unless another basis applies.
Must I subscribe to a mailing list to make an inquiry?
No, subscription is separate and does not affect the application.
Are analytics mandatory?
No, declining analytics does not prevent use of the website or submission of an inquiry.
Discuss a product examination
Describe the task and questions that need to be answered. Provide contact details for a reply; the terms of the particular service are agreed separately.