Typical scenario

Assembly reveals missing parts in a delivery packed in several boxes

If parts are missing after several boxes are opened, first establish the ordered configuration. A general manual may cover several versions, and accessories may belong to a separate package or delivery item. A missing required component and a configuration difference are not the same.

What needs to be clarified

The analysis could compare the delivered set with the agreed contents and package records. Received boxes, opening, assembly use and subsequent handling matter when considering the stage of loss.

Materials to prepare

  • The agreement, specification or ordered model listing showing the configuration at ordering.
  • Labels on all boxes, packing lists, delivery records and available opening photographs or video.
  • An inventory of present parts, manual and assembly, movement and storage information.

What to compare

  • Whether packages and records concern the same model, version and order.
  • Which parts belong to the agreed set, appear only in other versions or are alternatives.
  • Where absence was first recorded and whether handling history distinguishes non-delivery from later loss.

Possible outcome of the analysis

A possible output is a contents reconciliation identifying present, missing and disputed items, their documentary basis and questions for the supplier.

Limits of the conclusions

Discovery after assembly does not establish when a shortage arose. Incomplete package history or a manual unrelated to the version limits conclusions about the original delivery.

Product examination: whether it is defective, defect causes, delivery, completeness and description
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